Information system specialist

Provides in-depth knowledge support for information system and improves IS trainings and documentation. Drives the change management process according to company standards. Manages change requests in order to deliver them on-time, in the required quality and within budget. Manages business users expectation during the course of the change implementation. Closely co-operates with IT technical staff and external supplier to make sure the changes fit into existing infrastructure. Serves as the technical bridge between business units, IT technical staff and external suppliers.

Location: Brno
Reports to: IT Project Manager

Purpose of the position

Provides in-depth knowledge support for information system and improves IS trainings and documentation. Drives the change management process according to company standards. Manages change requests in order to deliver them on-time, in the required quality and within budget. Manages business users expectation during the course of the change implementation. Closely co-operates with IT technical staff and external supplier to make sure the changes fit into existing infrastructure. Serves as the technical bridge between business units, IT technical staff and external suppliers.

Responsibilities

  • Manages day-to-day operational aspects of change management.
  • Effectively applies change management methodology and enforces standards.
  • Creates and executes work plans and revises as appropriate to meet business needs and requirements.
  • Identifies, reviews, analyses and documents new business needs and requirements.
  • Translates business needs and requirements into technical specification which the IT technical stuff and/or external supplier can implement.
  • Scopes process/system improvements based on agreed requirements and manages their implementation with approved vendor, ensures requirements specifications are complete, current, and stored appropriately.
  • Prepares specifications, process diagrams, and system flow charts where applicable or required.
  • Discuss infrastructure requirements with vendors and internal IT team.
  • Reviews deliverables prepared by internal IT staff and/or external supplier before passing to client.
  • Provides in-depth knowledge support to business users of the information system, shares knowledge with IT team and internal clients.
  • Maintains up-to-date user guides, tutorials and documentation in written or multimedia formats. Releases new versions to appropriate audience.
  • Orders development tasks from external supplier within approved budget.
  • Resolves and/or escalates issues in a timely fashion/Understands how to communicate difficult/sensitive information tactfully.
  • Works as a super-user for selected corporate systems and prepares standard business workflow solutions for internal clients.
  • Ensures proper QA procedure for changes before release.

Qualifications/Skills included

  • Secondary/University degree.
  • Basic System Architecture and Systems Integration Knowledge.
  • 1+ years of Customer Focused Business Experience (Preferably Technical Support functions).
  • English at C1 level.
  • Advanced user skills for Microsoft Excel, Visio and intermediate skills for Microsoft Word, Outlook.
  • Microsoft SharePoint, Dynamics NAV, CRM products or similar preferred.
  • Basic knowledge of Microsoft BI or other analytics tools.
  • Microsoft SQL basics in querying data.
  • Analytical skills.

Online Application

To apply for this position online, please provide your contact information and then attach your CV/résumé and cover/motivational letter. Feel free to apply for as many opportunities for which you are qualified. If you do not find an appropriate job currently open, but feel you could contribute to Moravia in another capacity, you are welcome to apply as well. In that case, please specify the respective functional area of your interest.

Thank you, and we look forward to hearing from you!

Fields marked with an asterisk (*) are required. Acceptable file formats are Microsoft Word documents (.doc), Rich-Text Format (.rtf), PDF files (.pdf) and plain text files (.txt).

I agree with handling and storing my personal data in accordance with Act No. 101/2000 Coll. on privacy protection in its valid wording for the purposes of the recruitment process for a vacancy, for the duration of the recruitment process, but not longer than for one year. I also declare that my personal data as stated in my CV/résumé are true and accurate.

By submitting this information and attaching your CV/résumé and cover/motivational letter, you indicate that you have read and understood this.

Say hello

Got a question for us? We’d love to hear from you. Fill in our online form. Or if talking’s your thing, give us a call. We’re very friendly.

Write us > Call us >

Get advice

Do you have one particular business need you’d like to meet? We can help. Get in touch and we’ll have one of our experts give you a free assessment.

Contact us >